Customer Service

Our Quality Commitment
Every jewelry item in BacharachJewelry.com is handmade and entirely designed and created at the David Paul Bacharach Studio, and is proudly backed by over 40 years hands-on craftsmanship experience in jewelry making and metal art. We create unique designs with
David Paul Bacharach's signature woven copper combined with gold, silver, bronze, pearls and stones. We use only the highest quality pearls from China, Japan, Australia and the United States and semi-precious and precious stones from around the world.  Please note that because every piece of our jewelry is created one at a time by hand, variations in color and form among items of the same design are inevitable and indeed desirable.

Our Guarantee and Return Policy
We want you to be 100% satisfied with your David Paul Bacharach jewelry. We are certain that you will enjoy wearing it for many years. If for any reason you are not satisfied with your purchase please return it in its original condition within 30 days from the date of shipping to receive a full refund of the jewelry's price (shipping charges are not refundable). If you paid by credit card a credit will be posted to your credit card account by the end of the next credit cycle. If you have received an item as a gift we will issue you store credit for the amount paid. Please note that for certain items sales are final as noted at the item page.

Returns
To be protected in case of a loss during shipping please insure any returned items at the full retail amount. Package items securely in a box. Do not ship jewelry in a letter or padded shipping envelope. Include the original packing slip and ship to:

If using FedEx or UPS:
David Paul Bacharach Returns
1701 Beaverbrook Lane
Cockeysville, MD 21030

If using the US Postal Service:
David Paul Bacharach Returns
P.O. Box 532

Cockeysville, MD 21030

Shipping Policy
We ship in the United States via FedEx Ground. For orders over $250 shipping is free. For orders under $250 the shipping fee is $8.75. Faster delivery or international delivery can be arranged. Please contact us for rates.

Gift Wrapping and Gift Cards
We will be happy to gift wrap your purchase and include a personalized gift card at no additional charge.

Payment and Security Information
For online purchases:
We accept Visa, Mastercard, American Express, Discover and Paypal. We use PayPal for secure online credit card transactions. You do not need a PayPal account to complete a credit card transaction with BacharachJewelry.com. Your credit card statement will show a charge from Paypal-Bacharach

For purchases over the phone:
We accept Visa and MasterCard as well as traditional forms of payment. Your credit card statement will show a charge from Bacharach Metal
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Privacy Policy
All the information you provide to BacharachJewelry.com will only be used by us to process your order and communicate with you. We do not share, rent or sell any customer information.

 

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